Conflict Management Skills

Author: HSI - Health & Safety Institute

This is a 5 module course.

When you’re in a leadership position, you’ll find it’s inevitable that conflict will arise, therefore knowing how handle the conflict is essential. The Conflict Management Skills courseware will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provides the guidance you need to coach others to handle conflict successfully. When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.

Course Results: 

  • Learn how to recognize when team members need help managing conflict
  • Use a mediation process to help groups resolve existing conflict
  • Create expectations for managing conflict
  • Create a conflict management agenda item to create a conflict management culture
  • Provide employees a process for managing conflict with others
Duration:  50 minutes

** This course is approved for SHRM recertification credit

Keywords: conflict, teamwork, conflict, teamwork, Conflict Management Skills, VADO, conflict, teamwork

Conflict Management Skills

Helping Employees Manage Conflict

Typically, different opinions don’t create a problem. More often than not, the individuals involved discuss the pros and cons of both approaches, and usually come to a compromise or can agree on the best solution. Of course, sometimes this does not happen, and conflict ensues. While it is the hope of every manager that your employees are able to resolve their own conflicts, sometimes they can’t and need help. As a leader, it is your job to recognize when your team members are struggling and need assistance resolving the conflict they find themselves struggling with. This course will help you strengthen your ability to recognize conflict, so you can help your employees who are struggling with it. Knowing what to keep in mind will help you identify these situations sooner, and thus help resolve any situation before it escalates to a bigger issue. By completing this course, you will know how to recognize when team members need help managing conflict. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute). This course is part of Vado's Conflict Management Skills course bundle which has been approved for 1.5 hours of SHRM (Society for Human Resource Management) Professional Development Credits (PDCs).

Course Result:

Learn how to recognize when team members need help managing conflict

Course Duration:

10 minutes

Help Groups Resolve Conflict

Managing conflict at work tends to be difficult for most people. Different people handle conflict in various ways, and some even do a great job with it. Yet few people, if any, seek out conflict and are happy when it occurs. What it comes down is this—conflict is hard, uncomfortable, and can halt our progress at work. When conflict occurs, we may struggle to perform and accomplish our tasks and assignments, all of which is not good. This course will provide a process you’ll use when your employees are struggling with conflict and have asked for help, or seem to need help, resolving a difficult situation. By completing this course, you will know how to use a mediation process to help groups resolve existing conflict. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute). This course is part of Vado's Conflict Management Skills course bundle which has been approved for 1.5 hours of SHRM (Society for Human Resource Management) Professional Development Credits (PDCs).

Course Result:

Use a mediation process to help groups resolve existing conflict

Course Duration:

10 minutes

Conflict Management Expectations

Although perhaps we’d like to avoid it, conflict is a natural part of working with others. Diverse opinions, opposing needs, and different perspectives are bound to happen when working with others. This of course creates the opportunity for conflict. The challenge for everyone is to not avoid these situations, but to handle them quickly and with ease, so that conflicts don’t become bigger and hinder the ability to work together and therefore negatively impact results. This course will help you set expectations for managing conflict. When you proactively set expectations, you set your team up for success, and help prevent small issues from becoming larger ones. By completing this course, you will know how to create expectations for managing conflict. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute). This course is part of Vado's Conflict Management Skills course bundle which has been approved for 1.5 hours of SHRM (Society for Human Resource Management) Professional Development Credits (PDCs).

Course Result:

Create expectations for managing conflict

Course Duration:

10 minutes

Create a Conflict Management Culture

Managing conflict and difficult situations can be challenging for many. Conflicting situations are filled with emotion, uncomfortable, and often very frustrating. Most people would prefer not to have to deal with conflict, and yet it happens. People are people. Each of us has different needs, opinions, and perspectives, and when combined together, disagreements can occur. Sometimes these discrepancies are easy to resolve, other times they are not. This course will help you introduce the topic of conflict management, sharing why it’s important and how improving the ability to manage conflict with others will benefit the team. You will talk about what’s going on in the team or company that creates the need to strengthen each person’s ability to manage difficult and challenging situations. By completing this course, you will know how to create a conflict management agenda item to create a conflict management culture. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute). This course is part of Vado's Conflict Management Skills course bundle which has been approved for 1.5 hours of SHRM (Society for Human Resource Management) Professional Development Credits (PDCs).

 

Course Result:

Create a conflict management agenda item to create a conflict management culture

Course Duration:

10 minutes

Coaching Employees to Manage Conflict

As with anything else, managing conflict is a skill. While it may not be natural for some, anyone can be taught some basic principles, and with practice, get better at working through conflict with others. As a manager, you can provide your employees with a process to strengthen their ability to resolve conflict. Taking the time to provide guidance, coaching and feedback will help your employees navigate through conflict to clear the way for success. You’ll find when your employees strengthen their conflict management skills, the team works better together, is more efficient, and will deliver better results. This course will provide a process to use when conflict arises, helping you provide guidance, coaching and feedback to your employees. By completing this course, you will know how to coach employees how to manage conflict with others. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute). This course is part of Vado's Conflict Management Skills course bundle which has been approved for 1.5 hours of SHRM (Society for Human Resource Management) Professional Development Credits (PDCs).

Course Result:

Provide employees a process for managing conflict with others

Course Duration:

10 minutes

Buy This Course

Price :

$24.75 ( Per License )

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